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Help for Victims

If you've lost money to a scam or given out your personal details to a scammer, you're unlikely to get your money back. However there are steps you should take straight away to limit the damage, protect yourself from further loss and get some personal support.

If you are a victim of a scam, you may find personal and or financial counselling useful. Some services are free; using others you may be eligible for a rebate.

You can also find a private psychologist via the Australian Psychological Society. If you want to access the Medicare rebates for psychological counselling you will need to to see your doctor to get a referral and choose a psychologist who is a registered Medicare psychology provider. There is a link on the Society’s website that will provide you with this list.

MoneySmart recommends a number of agencies who are able to provide free credit history reports to help identify possible fraud.

The Victim Support Service has a useful website which includes an online directory of service providers. 

The service can help explain some of the effects crime can have on a person as well as information on helping you understand your rights within the criminal justice systems. The Victim Support Service has a useful website which includes an online directory of service providers. The website will help explain some of the impact crime can have on an individual and can help you understand your rights within the criminal justice systems.

iDcare is funded by government and industry to provide personalised support for people who may be at risk of identity theft due to a house burglary, stolen wallet or responding to a scam email.

We encourage you to print the victims of fraud fact sheet to keep this information handy or to give to someone you know who might need assistance.


General assistance

WA ScamNet
1300 304 054


1800 333 000


Personal counselling

Lifeline logo

Phone: 131114


Relationships Australia 
Phone: 1300 364 277


Phone: 9325 6644


Women’s Healthworks 
Phone: 9300 1566 (north of the river)


Phone: 9251 5777


Financial Counselling

There are several agencies in Western Australia that offer free or low cost financial counselling. Here are some you can contact:


Phone: 9251 5777

Anglicare Logo

Phone: 9263 2000


Uniting Care West 
Phone: 9335 8898

Financial counselors association of Western Australia logo

Financial Counsellors' Association of WA can also put you in touch with a financial counsellor in your area.
Phone: 1800 007 007

the moneysmart logoMoneySmart can help you find a financial counsellor


Legal advice


Consumer Credit legal Service offer legal advice on financial matters.
Phone: 9221 7066

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