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Package delivery

Parcel delivery scams use different methods to get your money, your personal information or infect your device. 

You might recieve an email or a phone call about an undelivered package.  The scam pretends to be from a parcel delivery service like Australia Post or FedEx. In the case of the emails, they attempt to make it look legitimate by including your name and address and professional looking company information.

Online shoppers in particular need to watch out for fake parcel delivery scams arriving in email inboxes.  With this type of scam being particularly effective during the holiday season.

The email scam

Apparently you have an "undelivered item" for which you may be charged a holding fee.   You will be asked to open an attachment, click a link or download a file to retrieve your parcel.

DON'T CLICK ANYTHING - If you follow these instructions, you will likely download a ransomware virus that locks your computer. To unlock your computer, scammers demand payment in the form of 'bitcoins' (a form of online currency) or wire transfer. Even if you pay the fee, there is no guarantee that you will be able to access your computer again.

The phone scam

The scam caller claims to be someone from Australia Post, saying they were unsuccessful in delivering a parcel .  They offer redelivery but you have to payment them a fee first.

The payment amount may vary and the scammer may ask for payment in a number of ways such as credit card or international wire transfer.

The scammer may also ask for personal information such as your credit card or bank account details.

HANG UP!  If you are in doubt about the authenticity of a call, don’t commit to anything. Instead hang up and call the company directly using their official customer service number to verify that it is genuine. Never use contact details provided by the caller, instead find the number via the Australia Post website.

Protect yourself

  • Australia Post will put a notice in your letter box if a package was undeliverable.
  • Australia Post will never call you out of the blue to request payment or send you an email asking you to click on an attachment.
  • If you receive an email about an undeliverable package, don’t open any attachments or download files.
  • Do not click on links or download files in emails you receive out of the blue - especially if they are executable (.exe) files or zip (.zip) files. These files are likely to contain malware or ransomware viruses.
  • If you are suspicious about a ‘missed’ parcel delivery email, call the company directly to verify that the correspondence is genuine. Independently source the contact details through an internet search or phone book – do not rely on numbers provided in the suspicious email or provided by the caller.
  • Regularly back up your computer’s data on a separate hard drive. If your computer is infected by malware or ransomware you can restore the factory settings and easily re-install all of your software and data.

If you have given money or personal details

If you think you have provided your banking or credit card details to a scammer contact your bank or financial institution immediately.

List of Scams

  • AUSPOST fake notification

    There is a new malware (malicious software) scam going around which will arrive via your inbox as a fake AUSPOST email. The email entices users to click on the links to “print your shipping label for tracking". Doing this will download ransomware onto your computer.

  • A gold classic style crown with embedded jewels
    Crown Imperial Imports

    Crown Imperial Imports claims to have a large package waiting to be delivered to your door. It contains a 61-inch Sony big screen television; or a $2,741 bank cheque; or a Sharp microwave; or other items. All you have to do is pay the $24.95 “release fee”. You will probably end up with some junk jewellery worth far less than the $24.95 release fee you paid.

  • A big pile of Australian $100 notes

    This pint sized scam has a pretty big punch!   This small slip of paper looks like an official parcel delivery document but it is nothing more than a scam.

  • A cardboard box with the words “same day delivery” written on it
    Digital Worldnet

    Digital Worldnet claims it has a package awaiting shipment to you.

  • A cardboard box with the words “same day delivery” written on it
    International Shipping Depot

    International Shipping Depot claims they are holding a package worth US$540 for you. why would you want to pay for something you have not seen? You probably will get a product but we do not think it will be genuine. Be aware that this offer is also being peddled on the Internet.

  • A cardboard box with the words “same day delivery” written on it
    Morgan Registry Depot

    There’s a parcel addressed to you waiting for collection.  It’s apparently filled with designer goods.   All you have to do is pay the delivery costs.What you would receive for your money isn’t known, but it would be wise not to expect much.


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