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vipsupportmail linked to several scam sites

Online shoppers should be on the lookout for the email address service@vipsupportmail.com, which has been linked to several scam websites that claim to sell discounted furniture, electrical appliances and other products.

In a recent report to WA Scamnet, a consumer lost more than $170 after paying for a cot advertised at a website – www.bbcots.co, which is currently inactive – without receiving any goods.

This website’s contact email, service@vipsupportmail.com, has also been associated with other scam websites that advertise discounted items such as kitchen appliances, hair dryers and vacuum cleaners.

Tips to avoid fake websites

  • Be suspicious about:
  • Great ‘deals’ served to you via an internet search or pop-ups – scammers hope to catch you out when you impulse-buy after seeing a bargain.
  • Unfamiliar or new websites – look for a copyright year on the homepage, although this date can also be faked.
  • Websites that do not list a physical address, telephone number or ABN, or if these details cannot be verified.
  • Insecure payment methods such as direct bank transfer or wire transfer.
  • Pixelated photos, spelling errors and other clues that you may be looking at a copycat site of a real online business.

Protect yourself by:

  • Using known reputable sites and paying by a secure system (look for the padlock symbol) with credit card or Paypal, which offers a chance to seek a chargeback if you don’t get what you paid for.
  • Searching for reviews or warnings about the website from other shoppers or agencies such as Consumer Protection WA.
  • Using Australian-based websites where possible, as it is hard to enforce Australian Consumer Law if an online business is based overseas.