Go to whole of WA Government search

Fake "WhatPhone' offer

If you receive a call out of the blue claiming to be from ‘WhatPhone’ offering a free mobile phone with a cheap contract then hang up – it’s a scam.

Firstly, there is a legitimate business called WhatPhone at https://whatphone.com.au/ which is a mobile phone plan comparison website. But they do not ‘cold call’ customers and have nothing to do with this scam. 

Victims of the scam report receiving an unsolicited call offering a free mobile phone if they signed up to a telephone contract. To get access to the cheap plans they were required to give their identification and credit card details.

One victim reported more than $13,000 worth of transactions being made to their credit card.

How the scam works:

  • You first receive a phone call offering the free phone and cheap contract deal
  • The contract email looks like the real thing with detailed terms and conditions.  However, the email address is slightly suspicious whatphone@salesperson.net
  • They request credit card details plus the usual 100 point ID information including Medicare card, driver’s licence and possibly ABN details to start the contract – typical of a phishing scam
  • They send the phone but on the wrong contract
  • When contacted about this, they request for the phone to be returned and claim they will send an iPad to make up for the error
  • However the return address is not a business address and does not match the address on the real WhatPhone website
  • They use your credit card to make fraudulent transactions

It’s difficult not to be fooled by scammers using good looking logos, websites and real business names, but there are ways to avoid falling for their tricks.

Top tips to avoid this type of scam:

  • Hang up if it seems too good to be true. Remember anyone who phones out of the blue offering a special deal may not be who they say they are. If you don't want to just hang up, you can take down notes of the deal but then do your research first before signing up or giving out personal information.
  • Do not let them pressure you. If it is a legitimate deal it should still be available even after you do some homework.
  • Go online to check any details they give you including their business name, address, phone numbers, etc. See if other people have reported them as a scam and call us at WA ScamNet on 1300 30 40 54 for advice.
  • If you have received a phone or contract - contact the phone company directly (Optus/Telstra etc.) and have it cancelled.
  • If you have made any payments or provided any bank details, advise your financial institution immediately and request a charge back if you used a credit card. 

Related Scams

  • Tech support scam
    Tech support scam

    If you’ve fallen victim to a scam where a pop-up on your computer advised you had a virus and you had to call a specific number and pay for technical support to fix it, you’re about to be hit up for more money by the scammers.

    Read More...
  • Do not call register scam
    Do not call register scam

    Cold callers are asking for a ‘fee’ to keep you on the Do Not Call Register. The callers claim they are from the ACMA’s Do Not Call Register and ask for your credit card details.

    Read More...
  • Alinta fake bill
    Alinta fake bill

    We have a reported loss of $1350 in a phone scam where the caller pretended to be from Alinta Energy and threatened to cut off the power over an unpaid bill.

    Read More...
  • Telstra fake refund scam
    Telstra fake refund scam

    Phishing emails are a dime a dozen but we thought this one which purports to come from Australian Internet service provider BigPond was worth a warning.

    Read More...
  • AGL - Energy company email scam
    AGL - Energy company email scam

     WA consumers are receiving scam emails claiming to be from AGL, an energy company not currently registered to supply or sell electricity and gas in Western Australia. 

    Read More...
  • Simply Energy Bogus eBill
    Simply Energy Bogus eBill

    Be on the look-out for bogus bills sent by email attempting to fool customers into opening documents which may contain malware.

    Read More...
  • Yellow Page directory scam returns
    Yellow Page directory scam returns

    WA businesses have been receiving bogus order forms and invoices for unauthorised directory listings and advertising from scammers mimicking the Yellow Pages name and logo.

    Read More...
  • Overstock Services Division
    Overstock Services Division

    If you receive one of these distinctive pale green envelopes (right) in your mail don’t open it because it’s a scam.

    Read More...
  • Bogus electricity bill email phishing scam
    Bogus electricity bill email phishing scam

    A bogus electricity bill email is doing the rounds in the latest email phishing attempt. Clicking the link on this email scam could result in malicious software (malware) being installed onto your computer.

    Read More...
  •  Carbon price scams
    Carbon price scams

    WA ScamNet  is warning consumers and businesses to be on the look out for carbon price scams.

    Read More...
  • Construct Data trading as FairGuide
    Construct Data trading as FairGuide

    If you’ve showcased your business at a trade show or exhibition lately – BEWARE!

    WA ScamNet has identified the re-emergence of ‘FairGuide’ - an on-line directory scheme targeting businesses that have recently taken part in trade shows around Australia.

    Read More...
  • Employment Protection Australia
    Employment Protection Australia

    Hundreds of Western Australian businesses received official-looking letters threatening dire penalties for failing to have Employment Protection Australia's 'Place of Employment First Aid Supply.'  So what's the problem?

    Read More...
  • Google Cash
    Google Cash

    An offer of paid work for typing from your home computer can be very tempting, but beware – it could be another scam to actually take money from you!

    Read More...
  • Industry and Commerce - Register of Business Information
    Industry and Commerce - Register of Business Information

    A European publishing company, first identified by WA ScamNet in 2006 continues to invite you to submit an ‘update’ of your business details for the Australian section of an international CD-ROM and Internet directory.

    Read More...
  • International Biographical Centre
    International Biographical Centre

    How much would you be willing to pay for the title of ’International Professional of the Year’?

    Read More...
  • Presidential Who's Who
    Presidential Who's Who

    It doesn’t get much cheekier than this – an overseas directory listing scheme has tried to con WA’s Commissioner for Consumer Protection via email.

    Read More...
  • Princeton Premier.Com
    Princeton Premier.Com

    Targeting the Commissioner for Consumer Protection Anne Driscoll for an internet scam may not seem like the brightest idea, but then scammers are not often accused of being smart or honest.

    Read More...
  • Telstra fax scam
    Telstra fax scam

    Telstra has urged customers to ignore a hoax fax that resembles Telstra correspondence and asks customers to provide bank account details.

    Read More...
  • Trademark Publishers
    Trademark Publishers

    You get a bill in the mail.  It looks genuine.  The Company’s name and logo are big and bold.  It has a Sydney postal address and Australian Bank account details.  It all looks right but you don’t recall your business placing an order and can’t find a record of it.  What to do?

    Read More...
  • Who's Who in Australia Registry
    Who's Who in Australia Registry

    A scam that appeals to the professional ego is circulating by fax offering recipients a listing in the “Who’s Who among Executives, Professionals and Entrepreneurs in Australia.”

    Read More...
  • World Business Directory (WBD) and World Business Guide (WBG)
    World Business Directory (WBD) and World Business Guide (WBG)

    Emails and letters to businesses have been circulating offering a listing in the “World Business Directory” and “World Business Guide” with Updating is free of charge! in bold.

    Read More...
  • Yellow Page scheme
    Yellow Page scheme

    A misleading fax has been turning up at business premises across WA. It’s for a $129 per month scheme run under the website www.yellowpage-westernaustralia.com

    Read More...